It is within the policies of Pinnacle Primary Care & Wellness Center is to ensure appropriate, adequate, and medically necessary services to our patients. Pinnacle Primary Care & Wellness Center requires the organization employees, including, but not limited to, the medical director, clinical director, and qualified mental health professional to abide by the following policies:

Response to Referral and/or Pre-Screens
Initial client referrals come to PPCWC in many different ways such as the following: community referrals, walk-ins, outreach, community events, emails, fax, and telephone correspondences. At that time the Intake Coordinator, licensed clinician, or Direct Supervisor returns a call within 24-48 hour MAX. On the phone, there is an initial pre-screening, the clinician explains the intake process with the client, and obtains insurance and demographic information that is entered into TherapyNotes. Staff additionally explains the type and structure of services, basic company policies, and general information regarding Pinnacle Primary Care & Wellness Center. The staff offers clients the choice to receive services. If the referral requests to continue with beginning services, the clinical team continues with the intake process. Executive Administrative Assistants check insurance eligibility. If the insurance of the referral is not accepted, the Intake Coordinator contacts the referral to relay the information. Intake Coordinator explains the process the referral needs to go through in order to obtain services with our agency, or offers referrals to other agencies.

Case Manager Referral - Click Here
Self/Family/Children/Community Referral - Click Here​